Cobber Privacy Policy

At Cobber Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Cobber Casino.com, register an account, make deposits or withdrawals, or otherwise interact with our services. By using our platform, you agree to the practices described below.

Who We Are

Our casino is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002, and operate in accordance with its regulations. Any questions about this policy or about how we handle your data can be directed to our support team at support@Cobber Casino.com.

Information We Collect

When you register at Cobber Casino, we ask for certain personal details necessary to open and maintain your account. We collect this information to verify your identity, process transactions, and provide you with a safe and compliant gaming experience.

• We collect your full name, date of birth, residential address and contact details such as email and phone number
• We gather identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your payment method
• We record your deposit and withdrawal history, account currency preferences and transaction data across methods such as Visa, Mastercard, EcoPayz, Interac, iDebit, PayID and cryptocurrencies
• We track your gaming activity, including wagering patterns, bonus usage and loyalty status points, to improve our services and administer our VIP Club
• We log technical data such as IP address, device type, browser information and login timestamps to protect against fraud and to enforce our one-account-per-person policy

Information From Third Parties

We may receive additional information from payment providers, identity verification services and fraud-prevention partners. For instance, Paysafe transactions are processed by Tronabriz Limited, and we may receive confirmation data from this provider to validate your deposits. We may also use the Coinbase Converter rate feed when processing cryptocurrency transactions, which does not identify you personally but supports accurate conversion records.

How We Use Your Information

We at Cobber use your personal data for several legitimate purposes connected to operating our casino and complying with our licensing obligations.

• We use your data to verify your identity and age, and to confirm that you are not located in a restricted jurisdiction
• We process your deposits and withdrawals, apply wagering requirements, and credit bonuses such as the welcome bonus, free spins and Saturday cashback
• We monitor account activity to detect and prevent fraud, money laundering and breaches of our one-account-per-household rule
• We contact you regarding your withdrawal requests, which may include a live telephone call as part of our verification process
• We use your data to calculate your VIP Club status, status points and comp points, and to manage level-entry bonuses and loyalty exchanges
• We send service-related communications, including updates about your account, promotions and changes to our Terms and Conditions

Legal Basis and Retention

We process your data on the basis of contractual necessity, to provide the services you request when you create an account at Cobber Casino, and on the basis of legal obligation, to comply with anti-money-laundering and licensing requirements under the Tobique Gaming Commission. We retain your personal data for as long as your account remains active and for an additional period afterward, as required by applicable regulatory and financial record-keeping obligations.

Sharing Your Information

Our Cobber platform does not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors and banks to complete deposits and withdrawals, including intermediary banks that may be involved in bank transfers
• We share data with identity verification providers to confirm your documents, which may be submitted in Latin or Cyrillic script, or verified via video call where required
• We disclose information to regulators, law enforcement or dispute resolution bodies, including EGIS (egis.io), where required to resolve disputes under Tobique Gaming Commission regulations
• We may share data with our game providers and software studios solely to the extent necessary to operate games and track bonus eligibility

Cookies and Tracking Technologies

We at Cobber Casino use cookies and similar technologies to remember your language preference among our Canadian, Australian and New Zealand English localizations, to keep you logged in, and to analyse how you use our site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

Our Cobber team takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We restrict access to personal information to staff who need it to perform their duties, and we require secure verification before processing any withdrawal request.

International Data Transfers

Because we operate internationally and serve players across Canada, Australia, New Zealand and other markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our company is registered. We take steps to ensure such transfers are handled in a manner consistent with this policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We want you to be aware of these rights and how to exercise them when using our services.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain processing activities or request that we restrict how we use your data
• You may withdraw consent to marketing communications at any time by contacting our support team

To exercise any of these rights, please contact us at support@Cobber Casino.com, and we will respond in accordance with applicable law.

Restricted Jurisdictions and Compliance

We do not permit real-money play from a number of restricted countries, and we verify your location and identity to enforce this policy. Players found in breach of our geographic restrictions are not entitled to refunds or withdrawals, and we process personal data as necessary to detect such breaches, including the use of VPNs, which is strictly prohibited on our platform.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights described above, please reach out to our support team through live chat, available 24/7, or by email at support@Cobber Casino.com. Our VIP players may also contact us through additional channels, including Skype and popular messengers, for personalised assistance.